Dear all,

Thank you for enjoying "Fearless Signals."

Thanks to everyone’s participation, we’ve spent a vibrant and memorable time together in the international version of Fearless Signals. After careful consideration, we regret to inform you that the international version of Fearless Signals will officially end its service on November 26, 2026.

Starting from October 7, 2026 (Wed) at 11:00 (GMT+8), the point top-up function for the international version of Fearless Signals will be disabled. Customer service will end on November 25, 2026 (Wed) at 23:59 (GMT+8), and the game servers will shut down on November 26, 2026 (Thu) at 11:00 (GMT+8).

‧ Starting October 7, 2026, official announcements will no longer be posted in-game; all announcements will be available on official website. If the in-game announcements cannot be accessed, updates will be posted on the official website instead.

▲ Service Termination Schedule for Fearless Signals 
▲ October 7, 2026 at 17:00 (GMT+8): Service termination announcement
▲ October 7, 2026 at 17:00 (GMT+8): Top-up function disabled
▲ October 25, 2026 at 11:00 (GMT+8): Refund application begins
▲ November 25, 2026 at 23:59 (GMT+8): Refund application ends / Customer service ends

November 26, 2026 at 11:00 (GMT+8): Official service ends and servers shut down. Official Facebook page, X, Naver, Discord, YouTube channel, and website will all be closed permanently.

▲ Refund Application: Please apply via the official Fearless Signals website 
▲ Refund page: https://fsl.so-net.tw/TW/zh_TW/news
▲ For inquiries, please contact customer service at: sonetfs@so-net.net.tw
▲ The game will remain playable from the time of the announcement until the server shutdown.

▲ Instructions for Account Login on the Refund Page ▲

Enter your USER ID (Tap the avatar at the top left corner of the game's main screen > and you will find your User ID.)
Enter the estimated refund amount of Paid Diamonds (Tap the avatar at the top left corner of the game's main screen > check the amount near the lower center of the screen.) ※ Please fill in the remaining amount of Paid Diamonds.
Upload a screenshot of the remaining Paid Diamonds amount (Tap the avatar at the top left corner of the game's main screen > check the amount near the lower center of the screen.) ※ The screenshot must completely include the ID, character name, and the amount of Paid Diamonds.

■ Precautions for Filling Out the [Game Account Termination & Refund Consent Form]
The applicant guarantees that all information provided is true and owned by the applicant. If any information is found to be false, forged, or involves identity theft, the applicant shall voluntarily bear all legal responsibilities. This consent form shall be deemed invalid, and So-net Entertainment Taiwan Limited. will not process the application.

If the applicant is over the age of 18, a copy of their personal identification card and supporting documents, or any valid documents sufficient to prove their identity (front and back), must be submitted. If the applicant is under the age of 18, the application must be submitted by a legal guardian (or custodian), and in addition to the applicant's identification documents, the legal guardian’s identification or other valid documents proving identity (front and back) must also be provided. ※ If the legal age of adulthood in the applicant’s country is below 18, the legal age of that country shall prevail.

After downloading the application form, the applicant must personally sign all application documents and ensure that the information filled in is accurate. If the application is submitted by a legal guardian (or custodian), the legal guardian must also sign the relevant documents.

If So-net Entertainment Taiwan Limited. has any concerns regarding the documents or account information provided by the applicant, the company will contact the applicant for verification. If the provided contact information is incorrect or the applicant does not respond, making verification impossible, So-net Entertainment Taiwan Limited. will retain the consent form for seven (7) days from the date of receipt of the application, awaiting voluntary contact from the applicant. After the deadline, the application will be processed as invalid, and the company will provide no guarantees or compensation. Any further requests must be re-submitted with a newly completed consent form.

This service is accepted via email, postal mail, or fax. The applicant must submit a complete set of refund application documents to So-net Entertainment Taiwan Limited. and confirm all information is correct for the process to be completed. Please ensure all forms are fully signed and required supporting documents are attached.

If sending by registered mail, please retain the receipt with the tracking number for future reference. The receipt date will be based on the postmark of Chunghwa Post. If sending by fax, the date of receipt of the faxed document will apply. Any delays caused by incomplete information, incorrect address, or other reasons will be the sole responsibility of the applicant. So-net Entertainment Taiwan Limited. shall not bear any related responsibility.

■ General Refund Guidelines

Refund applications must be submitted via the refund website between October 25, 2026 at 11:00 (GMT+8) and November 25, 2026 at 23:59 (GMT+8). Applications outside this period will not be processed.

Refunds must be applied for via the refund website. Other channels will not be accepted.

Due to the large number of applicants, the review process will take time. Refunds will be issued within 30 working days (excluding Taiwan national holidays and weekends). Early application is recommended.

Refunds will be calculated based on the player’s remaining Paid Diamonds. Other virtual items will not be refunded.

Remaining Paid Diamonds will be refunded at the rate of 1 Paid Diamonds = NT$0.5.
Once your refund application is confirmed on the refund site, your Paid Diamonds will be converted to Free Diamonds, allowing continued gameplay until server shutdown.

For inquiries, please contact customer service at: sonetfs@so-net.net.tw

■ Refund Guidelines for Domestic (Taiwan) Users

Refunds of Paid Diamonds will be converted to TWD, minus a 40% channel fee and a NT$30 handling fee.

After confirming the refund on the official website, download the Game Account Termination & Refund Consent Form, fill it out, and send it to customer service via email, mail, or fax.

■ Refund Guidelines for Overseas Users

After confirming your refund on the official website, download both the Game Account Termination & Refund Consent Form and the Payee Info for Overseas Transfers. Submit the completed documents via email, mail, or fax to customer service.

Remittance Handling Fees ‧ Any fees incurred during the refund process will be borne by the applicant. The actual refund amount will be remitted after deduction of all applicable handling fees. As handling fees may vary depending on the recipient’s bank, users are required to verify the exact fees with their receiving bank in advance.

Refund Amount ‧ The amount shown on the [Remaining Paid Diamonds Confirmation] page does not include deductions for handling fees. ‧ The exchange rate displayed is for reference only. Actual refunds will be calculated based on the First Commercial Bank exchange rate on the remittance date, after subtracting the channel and handling fees.

About “High-Risk Countries or Regions” and “Monitored Countries or Regions”: ‧ In accordance with the Money Laundering Control Act of the Republic of China (Taiwan), when the remittance amount to high-risk areas for money laundering (listed below) exceeds a certain threshold, banks may be unable to process the refund transfer. Users residing in such regions agree to bear the risk of not being able to receive their refund. ‧ High-Risk Areas (subject to change based on Taiwan financial laws): Iran Myanmar North Korea ‧ For “Monitored Countries or Regions,” supporting documents are required for transaction verification. Refunds will be processed only after successful review.

Currency Notice: ‧ Only the following currencies are accepted: USD, HKD.

 ‧ Overseas transfers may pass through intermediary banks. Any intermediary fees will be borne by the recipient. ‧ If your preferred currency is not among the supported options, please check with your receiving bank to confirm whether it can accept any of the supported currencies. If you are required to open a foreign currency account or take other necessary actions, please handle this with your bank directly.
▲ For inquiries, please contact customer service at: sonetfs@so-net.net.tw

The Fearless Signals operations team reserves the right to change or modify this content at any time. 
Sincerely, So-net Fearless Signals Operations Team